Refund policy
Return and Refund Policy
At Sniff Lab, customer satisfaction and trust are our highest priorities. Because fragrances are intimate luxury items, we uphold strict standards to guarantee that every bottle sold is 100% authentic and factory-fresh.
If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility Criteria
Due to hygiene and quality preservation standards, we cannot accept returns for any fragrance bottles unless they arrive damaged or defective.
2. Damaged, Defective, or Incorrect Products
We take extreme care in packaging your order securely. However, if your order arrives damaged, leaking, or with an incorrect item:
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Contact our support team at snifflabindia@gmail.com within 48 hours of delivery.
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Please provide your order number alongside clear photos and an uncut + continuous unboxing video showing the issue.
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Once verified, we will arrange a free replacement OR issue a full refund at no additional cost to you after the damaged product is received at our warehouse and inspected by our team.
3. Return Shipping Costs
Defective, Damaged, or Incorrect Items: Sniff Lab will cover 100% of the return shipping and pickup costs.
4. Refund Process and Timing
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Inspection: Once your returned item arrives at our warehouse, our quality control team will inspect it within 2 business days to ensure it meets our return criteria.
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Approval: We will notify you via email regarding the approval or rejection of your refund.
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Payout: Upon approval, your refund will be processed back to your original payment method within 5–7 business days.
(Please note that depending on your bank or credit card provider, it may take an additional 2–3 business days for the funds to reflect in your account.)
5. Contact Us
If you have any questions about initiating a return, exchange, or refund, our customer support team is always here to assist you:
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Email: snifflabindia@gmail.com
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Phone / WhatsApp: (+91) 797 285 6026
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Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST