Shipping policy

At Sniff Lab, we strive to deliver your luxury fragrances safely, securely, and as quickly as possible. Every order is packed with care to ensure your fragrance arrives in perfect condition.

1. Order Processing Time

All orders are processed within 1–2 BUSINESS DAYS (excluding weekends and public holidays).
Orders placed after CUT-OFF TIME, of 5:00 PM IST or on weekends will begin processing on the following business day.
You will receive a confirmation email once your order has been successfully placed, followed by a second notification with tracking details once your package has shipped.

2. Shipping Methods, Costs & Delivery Timeframes

We partner with reliable courier services to ensure prompt delivery across India. Shipping fees and estimated delivery times are calculated at checkout based on your location and chosen shipping method:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Delivery	[3–15 BUSINESS DAYS]	[SHIPPING COST Rs. 99 for order value below Rs. 1,499 / FREE over Rs. 1,499]
Express Delivery	[2–7 BUSINESS DAYS]	[EXPRESS SHIPPING COST of Rs 250]

Free Shipping: We offer complimentary Standard Shipping on all orders over minimum cart value of ₹1,499.

3. Order Tracking

Once your order has dispatched, you will receive a shipment confirmation email and SMS containing a direct tracking link and courier details. You can track your package in real-time by clicking the link provided or by logging into your account on our website.

Please allow [24–48 HOURS] for tracking information to update after receiving your dispatch notification.

4. Delivery Issues and Delays

Unexpected Delays: While we make every effort to deliver your order on time, estimated delivery dates are not guaranteed. Delays may occasionally occur due to courier operational issues, extreme weather conditions, festive surges, or local restrictions.
Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Missing or Stolen Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your premises or with security/front desk personnel. If you are still unable to locate it, contact us immediately at snifflabindia@gmail.com.

5. Damaged Shipments

Because fragrances are delicate, we take extra precaution when packaging your order. If your package arrives visibly damaged, leaking, or compromised:

Please record an unboxing video or take clear photos of the damaged box and product.
Contact our support team at snifflabindia@gmail.com within 48 HOURS of delivery. Please share a mandatory uncut and continuous unboxing video to support your claim.
We will inspect the issue and dispatch a replacement or issue a refund promptly.